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Order Processing Time
Orders are typically processed within 1–3 business days (Mon–Fri, excluding holidays). During peak periods and promotions, processing may take 3–5 business days.
Estimated Delivery Time
Transit times below are estimates in business days from the ship date. Actual times can vary due to carrier capacity, customs, weather, or remote-area delivery. These times are provided as guidelines only and may not apply during promotional or sale periods, or when choosing standard/free shipping options.
United States: 5-7 business days
European Union: 6–14 business days
United Kingdom: 6–12 business days
Canada: 7–15 business days
Australia & New Zealand: 7–15 business days
Middle East (e.g., UAE, KSA): 8–18 business days
Latin America (e.g., Brazil, Chile, Colombia): 10–25 business days (Brazil: 12–30)
Rest of World: 10–25 business days
A shipping confirmation email with tracking is sent as soon as your order ships.
Shipping Rates
Shipping costs are calculated at checkout based on destination, weight, and service. Periodic free-shipping promotions may apply; when active, they will be clearly displayed on-site or at checkout.
Tracking
All shipments include a tracking number. Please allow up to 72 hours for tracking to update after label creation. Some carriers only scan at key points, which may show statuses like "Label created" or "Ready for pickup" until the first in-transit scan.
Address Changes & Order Edits
We can modify shipping addresses only before an order is fulfilled. If you need a change, contact us immediately at info@zavonix.com with your order number and the correct address. Once shipped, we cannot reroute packages.
Incorrect or incomplete addresses may cause delays or returns. If a parcel returns to sender due to an addressing issue, we can reship once the correct address is confirmed; additional postage may apply.
Customs, Duties & Taxes
International shipments may be subject to import duties, taxes, and fees set by the destination country. These charges are the customer's responsibility and are not included in item prices or shipping costs. We cannot control, predict, or expedite customs processing times.
Delivery Issues
Delayed in transit: If your package is delayed beyond the estimate, contact us and we'll check with the carrier. Many delays resolve within a few business days.
Marked "Delivered" but not received: Verify the shipping address, check with household members/neighbors/building management and any parcel lockers. Allow 48 hours as some carriers pre-mark delivered. If still missing, email us so we can assist with a trace.
Lost parcels: If a shipment shows no movement for an extended period or exceeds the maximum estimate by 15 business days (international: 20 business days), we'll open a carrier investigation and help with a resolution (replacement or refund) according to the investigation's outcome.
Customer Responsibility for Package Acceptance
By placing an order, the customer agrees to accept delivery of the package. If the customer intentionally refuses or fails to accept delivery, the order will not be eligible for a refund. Such packages may be returned to us or destroyed by the carrier depending on local regulations, and the cost of shipping and handling will not be refunded.
Split Shipments
To expedite delivery, your order may ship in multiple packages at no extra cost. Each package will have its own tracking number.
Shipping Restrictions
Certain carriers cannot deliver to P.O. Boxes or specific remote regions. If a chosen service is unavailable for your address, we will select the closest equivalent method.
Pre-Orders & Backorders
Items marked as pre-order or backorder will ship once available. The estimated ship date is shown on the product page or at checkout; we'll notify you if there are material changes to this estimate.
Additional Terms: Customer Response Obligation
Customers are required to respond to any communication from us or from the carrier regarding delivery (e.g., missing apartment/unit/door number, failed delivery attempt, or self-collection notice).
For parcels reported as missing, deliveries that are disputed, or parcels marked as delivered but reported as not received, customers are required, upon our request, to contact the local postal service or last-mile delivery carrier using the contact details and tracking reference provided by us or the carrier. Customers must cooperate in clarifying the delivery location and circumstances, provide the necessary recipient information, and complete any recipient declarations reasonably required for the investigation.
A reply to us alone does not fulfil the customer’s cooperation obligation if the investigation requires further reasonable action that the customer can take. Repeated requests for a refund or reshipment do not replace the requirement to contact the local delivery carrier. Customers must inform us of the outcome of their enquiries and provide any case reference or written response available to them.
At least two documented attempts will be made to contact the customer (via email, phone, or carrier notification).
If the customer does not provide the requested information or fails to respond, and this results in a failed or impossible delivery, the order will be considered fulfilled.
In such cases, no refund or reshipment will be issued, and the cost of goods and shipping remains non-refundable.